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Belgien · EU-Nachrichtenportal

AI chatbots need to work in all EU languages, not just English

VON Roney Lima do Nascimento

Imagine an EU public-service chatbot gives the eligibility rule in French but drops a condition in Romanian. If both are folded into one aggregate score, the system may appear compliant. For the citizen who receives the incomplete answer, the failure is not cosmetic. It is unequal access to a public service